Frequently Asked Questions.

The full contents of the box are listed on the product page. If anything looks wrong when your order arrives, please get in touch and we will help.

Please follow the instruction leaflet supplied with your diffuser for set-up and operation. If anything is unclear, our team is happy to talk you through it.

Always check the instructions supplied with your diffuser before adding any oil or fragrance, and use only the types it recommends.

Orders are dispatched worldwide from our warehouse. The delivery options available to you, and their cost, are shown at checkout before you pay.

Our returns policy explains how returns and refunds work, including timeframes and the condition items should be returned in.

Follow the cleaning guidance in your diffuser’s instructions. As with any electrical appliance, always switch it off and unplug it before cleaning.

It is one of the most thoughtful gifts we know: a small daily ritual for someone who deserves a little time for themselves.